Bills lost. Again. No surprise there. Buffalo Sabres won though. I think I'm becoming a hockey fan. That aside, today was somewhat busy at work, but I did manage to cut my call time down. It's easier to do when you think you don't have much time in between calls to lolly-gag around. Forgot to mention Caller of the Day for yesterday. Some guy verified his phone number, address, and account number, than proceeded to tell me that we messed his computer up and that he was going to come down and kick my supervisor's ass. I was to let him know that he was going to do this. He hung up and I obliged his request Today's caller of the day gets an A for effort in fishing for credit off his bill but made one mistake: he admitted already getting credit but he wanted more because our techs were incompetent. Since that isn't a creditable reason, I denied him and wished him luck.

Got to play some WoW tonight, missed mucking around with my shaman. A guildie ran me and another lowbie through Blackfathom Deeps and I picked up some awesome gear and 2 levels to boot. This Winter Veil stuff is silly and blatantly allegorical but I did the quests and had some silly fun.

Oh yeah, got shopping done for two people now 4 more to go.