So the Bills didn't win against the Patriots. A couple fourth-quarter penalties managed to suck the momentum out of them. I'm hoping that this is just 1st-game jitters and that the real Bills will show up from now on. The victory over the Patsies is imminent, if only delayed.

As for Time Warner training, it's going along rather smoothly. There's a few kinks that need to be worked out but on the whole I'm eager to start taking calls. When I side-jack(listen to a call alongside a current tech agent), I see a lot of over-troubleshooting. Most of our techs are very knowledgeable but the one thing we're learning in training is not to go to far in the help. It may make the customers happy, but it won't look good in terms of metrics.

I found out I had an additional 'personal day' from Time Warner, to use as I see fit. As it seems i still have 2 more days(by my count) or 7 days(by payroll's count) of vacation days left, I'm sure I'm safe to use it. So I did, on this Sunday. I really need a two-day weekend and I'm hoping to just relax.

Also, the current 'only-eat-tv-dinners' diet has hit some rocks, but I've gotten that straightened out. I know I've lost some weight, but how much I'm not sure. I've got a long way to go, and the way I'm doing is slow. It is very difficult waiting for results when I'm so used to having them right away. Oh well.

Go Bills!